Servizi

TECHNICAL ASSISTANCE

AB ANALITICA is certified according to ISO 9001 and ISO 13485 for technical assistance on automated devices for sample preparation and instruments for in-vitro diagnostics.

AB ANALITICA provides high-quality Technical Assistance Services: We offer support for the management and maintenance of instrumentation for medical diagnostics.

AB ANALITICA provides standard as well as non-standard “Full Risk" technical assistance, which includes all spare parts, consumables, software and hardware parts.

Assistance is provided by experienced specialists from a broad range of disciplines: biomedical, electronic and computer engineers, physicists, chemists and experts of biotechnology and material sciences. This guarantees an optimal support during the installation and post-sales assistance. .

The technical assistance is managed from the headquarters by phone and/or email and by on-site visits. Our continuous attention to our clients’ satisfaction and constant analysis of our activity ensures a superior standard of quality.

CHARACTERISTICS OF TECHNICAL ASSISTANCE

Technical assistance provided by AB ANALITICA comprises:
  • Shipment and installation of instrumentation
  • Test of instrumentation
  • Preventive maintenance of instrumentation
  • Corrective maintenance upon request
  • Remote assistance using TeamViewer® software (licensed to AB ANALITICA)
  • Verification of instrument safety
  • Supply of software updates
  • Supply of technical upgrades or improvements regarding reagents and instrumentation
  • Training of personnel
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