AB ANALITICA is certified according to ISO 9001 and ISO 13485 for technical assistance on automated devices for sample preparation and instruments for in-vitro diagnostics.
AB ANALITICA provides high-quality Technical Assistance Services: We offer support for the management and maintenance of instrumentation for medical diagnostics.
AB ANALITICA provides standard as well as non-standard “Full Risk" technical assistance, which includes all spare parts, consumables, software and hardware parts.
Assistance is provided by experienced specialists from a broad range of disciplines: biomedical, electronic and computer engineers, physicists, chemists and experts of biotechnology and material sciences. This guarantees an optimal support during the installation and post-sales assistance. .
The technical assistance is managed from the headquarters by phone and/or email and by on-site visits. Our continuous attention to our clients’ satisfaction and constant analysis of our activity ensures a superior standard of quality.
CHARACTERISTICS OF TECHNICAL ASSISTANCETechnical assistance provided by AB ANALITICA comprises:
- Shipment and installation of instrumentation
- Test of instrumentation
- Preventive maintenance of instrumentation
- Corrective maintenance upon request
- Remote assistance using TeamViewer® software (licensed to AB ANALITICA)
- Verification of instrument safety
- Supply of software updates
- Supply of technical upgrades or improvements regarding reagents and instrumentation
- Training of personnel